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Shipping & Delivery

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The purchased products are prepared for shipment (Italy and Europe 3/4 working days – Extra Europe 15/20 working days from the order date), unless momentary unavailability of the product. In some periods of the year shipments may vary. The buyer is required to verify the integrity of the packages at the time of delivery and is advised to refuse the package if the integrity of the packaging is not in conformity. Lenzi Tartufi sas is in no case responsible as it guarantees to the customer a packaging conforming to the moment of the exit of the ns. warehouse. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery. When ordering, you will be asked for your telephone number, billing address and delivery address. They are mandatory to ensure the performance at the end of the delivery. Lenzi Tartufi sas is not responsible for the validity of these three elements as it is based on the elements transmitted by the customer during the order, and will not be held responsible for delays or missed deliveries in this case. You will be provided with a tracking number to allow you to track your products. In case of failure to pick up, you will be issued a communication from the carrier with a customer number to possibly agree on delivery. After 2 missed deliveries (2 days) for any reason and if within this period, the package has not been collected at the warehouses of the courier in place, the order will be automatically cancelled. In the remote area, it will not be possible to deliver the package, and must be specified another delivery address. It will be by Lenzi Tartufi sas, contact the customer to agree a new delivery address. Shipping prices should be calculated based on the volumetric weight of the packages. To automatically generate a quote before you buy, you can go to the shopping cart, fill in the details (address, destination country and postcode) and you can see the price that will be applied for delivery.For resident customers, It will be proposed in the phase of order the withdrawal near warehouse (free). A confirmation email will be sent to the customer when he can pick up the package. The pick-up address is the headquarters of Lenzi Tartufi sas, via Bruno Buozzi n. 31 – 83043 Bagnoli Irpino (Av) – ITALY. For more information, contact us by email at info@lenzitartufi.com.

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