Shipping & Delivery

The purchased products are dispatched within 48/72 hours after receiving payment. The buyer shall verify the packaging integrity on goods delivery and shall reject the consignment if packaging were not compliant. In any case, Lenzi Tartufi sas cannot be held responsible because all products are carefully checked before leaving the warehouse and are supplied to the buyer with compliant packaging. Any problem regarding the integrity and/or completeness of the delivered products must be notified within 7 days from the date of delivery. When placing the order, the buyer will be asked to provide the telephone number(s), billing address and delivery address. These data are compulsory and are essential to guarantee delivery completion. Lenzi Tartufi sas cannot be held responsible either for the inaccuracy of these data, which are provided by the buyer during the online order process, or for any delay or non delivery deriving from these inaccuracies. The buyer will be provided with a tracking number allowing the tracking of the consignment. If consignment was not collected, the Buyer will receive a notice from the carrier stating a customer number, which the Buyer shall use to make suitable arrangements regarding delivery. After 2 non deliveries (2 days) and if, within this period, the consignment remains unclaimed at the warehouse of the carrier, the order will be cancelled. Before purchasing, please click the link provided here below. - Ensure that your delivery address is not in a remote area. In remote areas, goods cannot be delivered. Therefore, you will be required to provide a different delivery address. Before buying, it is possible to calculate and view the relevant delivery charges in the shopping cart by filling in the required information (address, country and postcode). A price list is also given here below. For residents of Italy we also offer the possibility of collecting their goods .directly from our warehouse (free of charge). These customers will receive an email confirming when their package(s) can be collected (within 48/72 hours after payment confirmation). The address for collecting the goods is stated here below: Lenzi Tartufi sas, via Bruno Buozzi n. 31 - 83043 Bagnoli Irpino (Av) - ITALIA. For further information please contact us via email

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